Status update - November 9, 2015:

In November 2015, Kiva consolidated Zoona's two accounts (Malawi and Zambia) into one account named Zoona International. Zoona is still operating in Malawi and you can find their loans posted through Zoona International.

Partner description:

Zoona helps people send and receive money when they need to most so that communities can thrive. Zoona also offers entrepreneurs an opportunity to build their own businesses and create wealth and employment by providing mobile payment solutions, financial services, business management tools and support. 

In Africa, people often rely on extended family networks and their communities to support themselves and their businesses because they are underserved and many safety nets are broken.

Zoona’s purpose is to help these communities prosper and to tap the potential in emerging entrepreneurs by providing them with a “Zoona-in-a-box” business solution. These entreprenuers make money and serve their communities as Zoona Agents.

The network of Zoona outlets in urban and rural areas enables unbanked and financially excluded individuals to transact in an easy, quick and safe manner with family, friends and other service providers.

A unique lending approach:

Kiva loans administered by Zoona will fund emerging entrepreneurs who operate as Zoona Agents to increase financial inclusion in Malawi. Borrowers will have enough credit to process mobile money transactions (such as money transfers and bill payments) for consumers and purchase stock (such as Coca-Cola) from their suppliers.
Additionally, the loans will help existing Zoona entrepreneurs open new outlets so they can serve even more communities.

Zoona’s business model has been recognized for the impact their business is having on girls and young women in Africa. Girls in Malawi are able to get jobs as Zoona tellers, become business owners as Zoona Agents, and develop into entrepreneurs as Zoona Aggregators.

In 2014, Zoona was selected by the Unreasonable Group and the Nike Foundation to take part in the Girl Effect Accelerator program.

Watch Mike Quinn (Zoona CEO) talk at the Girl Effect in San Francisco!


Repayment Performance on Kiva

    This Field Partner All Kiva Partners
  Start Date On Kiva Jan 23, 2015 Oct 12, 2005
Total Loans $194,225 $874,960,175
Amount of raised Inactive loans $0 $710,400
Number of raised Inactive loans 0 536
Amount of Paying Back Loans $185,500 $136,648,425
Number of Paying Back Loans 143 167,060
Amount of Ended Loans $8,725 $737,601,350
Number of Ended Loans 6 916,439
Delinquency Rate 0.00% 8.46%
Amount in Arrears $0 $7,476,165
Outstanding Portfolio $136,012 $88,321,485
Number of Loans Delinquent 0 22,435
Default Rate 100.00% 1.32%
Amount of Ended Loans Defaulted $8,725 $9,707,641
Number of Ended Loans Defaulted 6 27,160
Currency Exchange Loss Rate 7.58% 0.44%
Amount of Currency Exchange Loss $14,716 $3,823,595
Refund Rate 0.00% 0.65%
Amount of Refunded Loans $0 $5,700,625
Number of Refunded Loans 0 5,834

Loan Characteristics On Kiva

    This Field Partner All Kiva Partners
  Loans to Women Borrowers 61.07% 74.90%
Average Loan Size $1,304 $407
Average Individual Loan Size $1,304 $640
Average Group Loan Size $0 $1,805
Average number of borrowers per group 0 7.8
Average GDP per capita (PPP) in local country $900 $5,934
Average Loan Size / GDP per capita (PPP) 144.84% 6.86%
Average Time to Fund a Loan 7.78 days 6.92 days
Average Dollars Raised Per Day Per Loan $167.48 $58.85
  Average Loan Term 23.68 months 11.06 months

Journaling Performance on Kiva

    This Field Partner All Kiva Partners
  Total Journals 0 448,256
  Journaling Rate 0.00% 41.61%
  Average Number of Comments Per Journal 0.00 0.05
  Average Number of Recommendations Per Journal 0.00 1.27

Borrowing Cost Comparison (based on 2015 data)

    This Field Partner Median for MFI's in Country All Kiva Partners
  Average Cost to Borrower 0% APR 76.00% PY 26.93% PY
  Profitability (return on assets) N/A -1.7% -0.98%
  Average Loan Size (% of per capita income) N/A 12.00% 18.82%

Country Fast Facts

Field Partner Staff

Karim Amade
lee ann
ilhaam Benjamin
Memory Chirwa
Ragmat Davids
Mary-Ann de Wet
Claudine Faurie
Lyndall Marwick
Jade September
Andrew Stewart