Partner description:

Zoona helps people send and receive money when they need to most so that communities can thrive. Zoona also offers entrepreneurs an opportunity to build their own businesses and create wealth and employment by providing mobile payment solutions, financial services, business management tools and support. 

In Africa, people often rely on extended family networks and their communities to support themselves and their businesses because they are underserved and many safety nets are broken.

Zoona’s purpose is to help these communities prosper and to tap the potential in emerging entrepreneurs by providing them with a “Zoona-in-a-box” business solution. These entreprenuers make money and serve their communities as Zoona Agents.

The network of Zoona outlets in urban and rural areas enables unbanked and financially excluded individuals to transact in an easy, quick and safe manner with family, friends and other service providers.

A unique lending approach:

Kiva loans administered by Zoona will fund emerging entrepreneurs who operate as Zoona Agents to increase financial inclusion in Zambia. Borrowers will have enough credit to process mobile money transactions (such as money transfers and bill payments) for consumers and purchase stock (such as Coca-Cola) from their suppliers.
Additionally, the loans will help existing Zoona entrepreneurs open new outlets so they can serve even more communities.

Zoona’s business model has been recognized for the impact their business is having on girls and young women in Africa. Girls in Zambia are able to get jobs as Zoona tellers, become business owners as Zoona Agents, and develop into entrepreneurs as Zoona Aggregators.

In 2014, Zoona was selected by the Unreasonable Group and the Nike Foundation to take part in the Girl Effect Accelerator program. 

Watch Mike Quinn (Zoona CEO) talk at the Girl Effect in San Francisco!



Repayment Performance on Kiva

    This Field Partner All Kiva Partners
  Start Date On Kiva Jan 27, 2012 Oct 12, 2005
Total Loans $666,675 $685,893,775
Amount of raised Inactive loans $9,675 $714,575
Number of raised Inactive loans 7 470
Amount of Paying Back Loans $199,325 $128,930,950
Number of Paying Back Loans 146 143,247
Amount of Ended Loans $457,675 $556,248,250
Number of Ended Loans 182 693,978
Delinquency Rate 0.78% 6.40%
Amount in Arrears $1,374 $5,340,749
Outstanding Portfolio $175,878 $83,410,037
Number of Loans Delinquent 2 16,969
Default Rate 6.30% 1.10%
Amount of Ended Loans Defaulted $28,831 $6,120,310
Amount of Ended Loans $457,675 $556,248,250
Number of Ended Loans Defaulted 13 18,792
Currency Exchange Loss Rate 2.41% 0.21%
Amount of Currency Exchange Loss $16,043 $1,442,588
Refund Rate 5.98% 0.69%
Amount of Refunded Loans $39,875 $4,737,225
Number of Refunded Loans 11 5,262

Loan Characteristics On Kiva

    This Field Partner All Kiva Partners
  Loans to Women Borrowers 36.29% 74.26%
Average Loan Size $2,030 $416
Average Individual Loan Size $2,038 $655
Average Group Loan Size $2,800 $1,838
Average number of borrowers per group 2 8
Average GDP per capita (PPP) in local country $1,800 $3,378
Average Loan Size / GDP per capita (PPP) 112.80% 12.32%
Average Time to Fund a Loan 10.14 days 6.11 days
Average Dollars Raised Per Day Per Loan $200.23 $68.13
  Average Loan Term 23.9 months 10.68 months

Journaling Performance on Kiva

    This Field Partner All Kiva Partners
  Total Journals 322 338,342
  Journaling Rate 88.10% 41.55%
  Average Number of Comments Per Journal 0.15 0.07
  Average Number of Recommendations Per Journal 0.02 1.64

Borrowing Cost Comparison (based on 2011 data)

    This Field Partner Median for MFI's in Country All Kiva Partners
  Average Cost to Borrower 4% APR 74.00% PY 32.11% PY
  Profitability (return on assets) N/A 3.2% -1.96%
  Average Loan Size (% of per capita income) N/A 10.00% 19.61%

Country Fast Facts

Field Partner Staff

Memory Chirwa
Ragmat Davids
Keith Davies
Lee Ann Lancaster
Tammy Lotz
Brad Magrath
Lyndall Marwick
Marian Van der Linden