Partner description:

Zoona helps people send and receive money when they need to most so that communities can thrive. Zoona also offers entrepreneurs an opportunity to build their own businesses and create wealth and employment by providing mobile payment solutions, financial services, business management tools and support. 

In Africa, people often rely on extended family networks and their communities to support themselves and their businesses because they are underserved and many safety nets are broken.

Zoona’s purpose is to help these communities prosper and to tap the potential in emerging entrepreneurs by providing them with a “Zoona-in-a-box” business solution. These entreprenuers make money and serve their communities as Zoona Agents.

The network of Zoona outlets in urban and rural areas enables unbanked and financially excluded individuals to transact in an easy, quick and safe manner with family, friends and other service providers.

A unique lending approach:

Kiva loans administered by Zoona will fund emerging entrepreneurs who operate as Zoona Agents to increase financial inclusion in Zambia. Borrowers will have enough credit to process mobile money transactions (such as money transfers and bill payments) for consumers and purchase stock (such as Coca-Cola) from their suppliers.
Additionally, the loans will help existing Zoona entrepreneurs open new outlets so they can serve even more communities.

Zoona’s business model has been recognized for the impact their business is having on girls and young women in Africa. Girls in Zambia are able to get jobs as Zoona tellers, become business owners as Zoona Agents, and develop into entrepreneurs as Zoona Aggregators.

In 2014, Zoona was selected by the Unreasonable Group and the Nike Foundation to take part in the Girl Effect Accelerator program. 

Watch Mike Quinn (Zoona CEO) talk at the Girl Effect in San Francisco!



Repayment Performance on Kiva

    This Field Partner All Kiva Partners
  Start Date On Kiva Jan 27, 2012 Oct 12, 2005
Total Loans $646,250 $663,830,450
Amount of raised Inactive loans $7,300 $405,150
Number of raised Inactive loans 6 262
Amount of Paying Back Loans $277,400 $128,028,650
Number of Paying Back Loans 178 141,320
Amount of Ended Loans $361,550 $535,396,650
Number of Ended Loans 136 669,698
Delinquency Rate 0.00% 5.53%
Amount in Arrears $0 $4,574,436
Outstanding Portfolio $195,325 $82,794,941
Number of Loans Delinquent 0 16,392
Default Rate 7.97% 1.11%
Amount of Ended Loans Defaulted $28,831 $5,930,781
Amount of Ended Loans $361,550 $535,396,650
Number of Ended Loans Defaulted 13 17,751
Currency Exchange Loss Rate 1.30% 0.17%
Amount of Currency Exchange Loss $8,410 $1,106,295
Refund Rate 6.17% 0.71%
Amount of Refunded Loans $39,875 $4,686,425
Number of Refunded Loans 11 5,208

Loan Characteristics On Kiva

    This Field Partner All Kiva Partners
  Loans to Women Borrowers 36.31% 74.23%
Average Loan Size $2,060 $417
Average Individual Loan Size $2,068 $655
Average Group Loan Size $2,800 $1,841
Average number of borrowers per group 2 8
Average GDP per capita (PPP) in local country $1,800 $3,390
Average Loan Size / GDP per capita (PPP) 114.47% 12.31%
Average Time to Fund a Loan 10.06 days 6.05 days
Average Dollars Raised Per Day Per Loan $204.72 $69.02
  Average Loan Term 24.1 months 10.62 months

Journaling Performance on Kiva

    This Field Partner All Kiva Partners
  Total Journals 312 328,314
  Journaling Rate 89.83% 41.77%
  Average Number of Comments Per Journal 0.15 0.07
  Average Number of Recommendations Per Journal 0.02 1.69

Borrowing Cost Comparison (based on 2011 data)

    This Field Partner Median for MFI's in Country All Kiva Partners
  Average Cost to Borrower 4% APR 74.00% PY 33.02% PY
  Profitability (return on assets) N/A 3.2% -0.68%
  Average Loan Size (% of per capita income) N/A 10.00% 36.66%

Country Fast Facts

Field Partner Staff

Memory Chirwa
Ragmat Davids
Keith Davies
Lee Ann Lancaster
Tammy Lotz
Brad Magrath
Brad Magrath
Lyndall Marwick
Marian Van der Linden