Kiva conducts regular, ongoing monitoring of all Field Partners, but only posts status updates here in response to relevant, major changes at the partner.

Partner description:

Zoona, the first company in Southern Africa to become a certified Benefit Corporation (B Corp), helps people send and receive money when they need to most so that communities can thrive. Nearly 80% of people in Africa do not have access to financial services. The network of Zoona outlets in urban and rural areas enables unbanked and financially excluded individuals the ability to transact in an easy, quick and safe manner with family, friends, and other service providers. 
Zoona also offers entrepreneurs the opportunity to build their own businesses as Zoona agents and create wealth and employment by providing mobile payment solutions, financial services, business management tools and support.

Once they receive a loan, Zoona agents help their communities prosper through the application of the “Zoona-in-a-box” business solution. Zoona’s network in urban and rural areas has enabled unbanked and financially excluded individuals to transact in an easy, quick and safe manner with family, friends and other service providers.
A unique lending approach:

Kiva loans fund the initial working capital and necessary equipment for young Zoona franchisees to start transacting. Loans administered by Zoona will fund emerging entrepreneurs who operate as Zoona Agents to increase financial inclusion in Malawi and Zambia.
Kiva loans made through Zoona provide mobile banking service agents with funding for fixed asset purchases, setup expenses, and working capital float to ensure resources to manage cash in/out transaction requests. Borrowers will have enough credit to process mobile money transactions (such as money transfers and bill payments) for consumers and purchase stock (such as soft drinks) for their shops. Through increased financial inclusion Zoona aims to create a ripple effect of job creation and community growth.

Learn more at Zoona's website.


Repayment Performance on Kiva

    This Field Partner All Kiva Partners
  Start Date On Kiva Jan 27, 2012 Oct 12, 2005
Total Loans $1,706,775 $1,451,742,375
Amount of raised Inactive loans $0 $880,600
Number of raised Inactive loans 0 143
Amount of Paying Back Loans $0 $148,793,275
Number of Paying Back Loans 0 169,642
Amount of Ended Loans $1,706,775 $1,302,068,500
Number of Ended Loans 1,251 1,707,254
Delinquency Rate 0.00% 21.40%
Amount in Arrears $0 $20,576,937
Outstanding Portfolio $0 $96,173,543
Number of Loans Delinquent 0 71,706
Default Rate 8.48% 1.73%
Amount of Ended Loans Defaulted $144,763 $22,469,414
Number of Ended Loans Defaulted 225 54,461
Currency Exchange Loss Rate 4.84% 0.40%
Amount of Currency Exchange Loss $82,570 $5,838,315
Refund Rate 2.34% 0.63%
Amount of Refunded Loans $39,875 $9,156,125
Number of Refunded Loans 11 8,490

Loan Characteristics On Kiva

    This Field Partner All Kiva Partners
  Loans to Women Borrowers 47.86% 76.69%
Average Loan Size $1,382 $395
Average Individual Loan Size $1,382 $610
Average Group Loan Size $2,800 $1,774
Average number of borrowers per group 2 7.8
Average GDP per capita (PPP) in local country $4,100 $5,729
Average Loan Size / GDP per capita (PPP) 33.70% 6.89%
Average Time to Fund a Loan 9.67 days 7.45 days
Average Dollars Raised Per Day Per Loan $142.85 $53.01
  Average Loan Term 16.24 months 11.37 months

Journaling Performance on Kiva

    This Field Partner All Kiva Partners
  Total Journals 568 912,623
  Journaling Rate 29.90% 43.89%
  Average Number of Comments Per Journal 0.13 0.03
  Average Number of Recommendations Per Journal 0.01 0.70

Borrowing Cost Comparison (based on 2016 data)

    This Field Partner Median for MFI's in Country All Kiva Partners
  Average Cost to Borrower N/A N/A 25.38% PY
  Profitability (return on assets) -52.6% N/A -1.40%
  Average Loan Size (% of per capita income) N/A 9.00% 12.34%

Country Fast Facts

Field Partner Staff

ilhaam Benjamin
Mary-Ann de Wet
Brad Magrath
Hazel Makuvatsine
Yolanda Sakawuli
Kristy Zeppel