Kiva conducts regular, ongoing monitoring of all Lending Partners, but only posts status updates here in response to relevant, major changes at the partner.

Partner description:

Arnur Credit is a microfinance organization from South Kazakhstan that aims to support vulnerable and underserved populations living in rural areas through financial and training services for small businesses.

The organization provides micro-credit loans to help fund start-up businesses, finance agricultural projects, and make processing and trade of agricultural products more affordable. Arnur Credit strives to makes sure all clients receive high-quality services, transparency and quick responses from staff and places a high importance role to client protection principles (CPP). Arnur's portfolio includes a share of 97% loans to micro and snall businesses and over 80% of loans go to rural entrepreneurs.

Currently, Arnur has 9 regional offices coordinating 44 branches. It serves over 12,000 clients with a total portfolio exceeding $113. mil.

Arnur started its operations in 2012 as a provider of individual loans in South Kazakhstan (Shymkent) with a focus on rural entrepreneurs. By 2015, following the legal provisions, Arnur received the MFI license from National Bank. In the last 4 years Arnur's portfolio increased by 96% which follows the trend of most Kazakh MFIs given the growing demand which is related to the large segment of un(der)served of entrepreneurs (in Kazakhstan only 7% of rural entrepreneurs receive banking services).

Organization values:

Mission: Arnur Credit helps to improve the quality of life of the economically active part of the population of South Kazakhstan by providing microfinance financial and training services.

Values: Perfection in everything that we do - we work quickly and efficiently. The organization constantly strive to become better in all aspects of our activities

Positioning: Arnur offers financial products combined with consulting and training support to help you grow your business and meet your goals and desires.

A strong component of Arnur's lending is related to clients' protection, the organization holding a 'Gold level' certificate from Cerise SPTF in recognition of its continued efforts to implement the best client policies and practices.

Company culture: Arnur has a strong culture of caring for employees, believing in their potential, developing and trusting them. It supports the interaction of employees with managers of any level, the exchange of ideas and proposals. Training center «Arnur Credit» is engaged in training, retraining and advanced training of employees in all branches of the company. A transparent and objective attitude towards personnel, fair remuneration, provision of social guarantees and care for personnel is the basis of social responsibility to employees.