Kiva conducts regular, ongoing monitoring of all Lending Partners, but only posts status updates here in response to relevant, major changes at the partner.


Status Update - April 4, 2024

Kiva and Maya have agreed to end their partnership after nearly 13 years and over $1 million loans raised. Maya has repaid its outstanding balance to Kiva in full, and these funds have been distributed to lenders. We thank Maya for the years of collaboration and wish them success in their future endeavors.

Status update - December 22, 2023

Kiva has decided to end its partnership with Maya after nearly 13 years and over $1 million in loans. We have valued our long and fruitful partnership with Maya over the years.

The partnership is now in inactive status, which means that Maya will no longer fund loans on Kiva, although Kiva expects the partner to continue sending repayments owed to Kiva lenders as long as the partner has an outstanding balance. If and when this partner requests to fundraise on Kiva again, Kiva will first perform any additional monitoring and due diligence we deem necessary.

July 2020 - COVID-19 Update:

Kiva has been in contact with Maya to understand how we can best support their business and borrowers during the ever-evolving COVID-19 pandemic. We continue to prioritize the safety and well-being of all staff, borrowers and their families as this global pandemic continues.

While country-specific responses to the crisis vary, most governments have imposed curfews, travel restrictions, and nation-wide shutdowns. This has caused many economies and businesses to grind to a halt. 

As a result, Maya has allowed some of its borrowers to temporarily postpone loan repayments due to the aforementioned restrictions or fallout effects of the virus. Because of this, it is possible that lenders will see a delay in repayments over the coming months. As an impact-first funder, Kiva is committed to serving our Lending Partners as in past crises. We are sympathetic towards temporary increases in repayment delays and delinquency in order to help Lending Partners and borrower communities recover. 

Kiva is working closely with Maya to support them and their borrowers through the COVID-19 crisis. Maya is sending regular updates to Kiva, and we'll update Partner Pages as we learn more. 

On behalf of Kiva and Maya, we’re grateful for your continued support and understanding through this difficult time. 

Partner Description

Maya is an officially registered Economic Enterprise founded and still under the umbrella of the Foundation for the Support of Women’s Work (FSWW), a Turkish NGO whose mission is to improve womens’ economic well-being and quality of life. From its belief in the power of grassroots solutions, and respect for womens’ own abilities to improve their situations in life, the FSWW founded began working in Microcredit in 1995. These efforts were interrupted by the Marmara earthquake in 1999, and Maya was finally established in 2002, in part to help women improve their circumstances in the wake of the disaster. 

Maya aims to communicate with every client one-on-one through the loan application, evaluation, approval and monitoring processes in order to provide loans quickly, easily and with minimal transactional costs. Maya loan officers come from the communities it serves, and aim to go beyond providing credit to help clients access support to confront personal issues, access buyers for their products, and more. 

Loan products

1.    Solidarity group loans:

-      Do not require collateral

-      Offered to groups of 3-10 women who know and trust each other.

2.       Individual loans

-      Require collateral

-      Offered to women who need larger loans, or who cannot form groups

3.       Emergency loans

-      Provided to existing clients who urgently need funds for such needs as health care, school fees, or maintenance for their home.

Maya currently serves its clients through a network of branch offices in Kocaeli, Eskisehir, Duzce, Sakarya, and Istanbul and is headquartered in Istanbul.

Foundation for the Support of Women’s Work's facebook page:

September 15, 2011Kiva's new risk rating system, which now includes half stars, has enabled us to display Maya's risk rating with a higher level of granularity. As a result, Maya's risk rating will now be displayed as 1.5 stars instead of 2 stars. 

We have prepared a blog post with more information on Kiva's new and enhanced risk rating system, along with a chart showing the relative magnitude of the overall changes for Kiva's portfolio. To view that, please go here:

Maya has been informed of the change in the display of their rating on Kiva's website.


Repayment Performance on Kiva

    This Lending Partner All Kiva Partners
  Start Date On Kiva Aug 12, 2011 Oct 12, 2005
Total Loans $1,262,025 $1,960,970,195
Amount of raised Inactive loans $0 $385,125
Number of raised Inactive loans 0 245
Amount of Paying Back Loans $0 $155,006,285
Number of Paying Back Loans 0 179,895
Amount of Ended Loans $1,262,025 $1,775,538,270
Number of Ended Loans 3,472 2,382,292
Delinquency Rate 0.00% 11.53%
Amount in Arrears $0 $10,730,796
Outstanding Portfolio $0 $93,051,115
Number of Loans Delinquent 0 45,519
Default Rate 0.04% 1.82%
Amount of Ended Loans Defaulted $563 $32,353,228
Number of Ended Loans Defaulted 1 84,927
Currency Exchange Loss Rate 2.47% 0.49%
Amount of Currency Exchange Loss $31,235 $12,023,738
Refund Rate 0.00% 0.54%
Amount of Refunded Loans $0 $10,526,300
Number of Refunded Loans 0 9,596

Loan Characteristics On Kiva

    This Lending Partner All Kiva Partners
  Loans to Women Borrowers 100.00% 78.24%
Average Loan Size $362 $392
Average Individual Loan Size $362 $589
Average Group Loan Size $1,705 $1,892
Average number of borrowers per group 3.2 8.3
Average GDP per capita (PPP) in local country $19,600 $5,599
Average Loan Size / GDP per capita (PPP) 1.85% 7.00%
Average Time to Fund a Loan 0.48 days 8.93 days
Average Dollars Raised Per Day Per Loan $749.08 $43.86
  Average Loan Term 6.84 months 11.47 months

Journaling Performance on Kiva

    This Lending Partner All Kiva Partners
  Total Journals 2,948 1,181,539
  Journaling Rate 79.48% 42.25%
  Average Number of Comments Per Journal 0.01 0.02
  Average Number of Recommendations Per Journal 0.00 0.57

Borrowing Cost Comparison (based on 2016 data)

    This Lending Partner Median for MFI's in Country All Kiva Partners
  Average Cost to Borrower 15% PY N/A 27.02% PY
  Profitability (return on assets) -5.39% N/A -3.10%
  Average Loan Size (% of per capita income) N/A 4.00% 0.00%

Country Fast Facts

Lending Partner Staff

Senay Cevik