A loan helped to boost her mobile money business by investing in a float to ensure that she has enough float at all times to assist customers with cash-in/cash-out transactions.


Gwendoline's story

This is Gwendoline's fourth Kiva request. She used her previous loan to open her eighth Zoona outlet and has grown tremendously these past two years. Now she has outlets scattered all over Lusaka.

Gwendoline works with her husband, who helps her manage the business and their employees. However, now that she has expanded, she faces float challenges. She says when demand is high they fail to manage with their current levels of cash and electronic; hence there is a need to increase these limits.

Gwendoline is requesting another Kiva loan she will use to ensure that she maintains her float levels in order to be able to support her customers in the seasons of high demand. Now that Christmas is around the corner, Gwendoline anticipates a very high demand for financial services in the city.

She is grateful to Kiva for all the support she has had throughout her business and she is excited for this opportunity to improve her growing business, with the main focus of assisting customers to access money when needed most.


This loan is special because:

It enables an entrepreneur to improve their mobile money business.



Loan details


Lenders and lending teams




Loan details