Listening to the needs of people they serve is important for any business.

However, listening to these needs when those individuals are often extremely poor, overlooked in their communities, and have a history of exclusion from financial services, is especially significant when an organization strives to have a socially focused mission. Kiva seeks to recognize Field Partners who focus on these voices.

Kiva partners with organizations that work with people who may have spent their entire lives without a voice in their own future. Understanding the importance of feedback from the people they serve, and knowing how best to access their input, is crucial for a Field Partner to successfully meet the their unique needs. The fundamental belief driving this activity is that people know best what they need in order to succeed and be able to leave behind a life of poverty.

Kiva recognizes Field Partners that listen to the people they serve and adapt their business practices and products to meet their needs. Research shows that microfinance institutions that conduct client needs assessments are in a stronger position to understand how best to serve those people. This end result may include products specifically adapted to particular populations, an example being loans with innovative repayment timelines for farmers who receive income on a seasonal and less consistent basis.

Other ways that Field Partners can adapt their business practices to the needs of the people they serve include implementing mechanisms for the resolution of complaints, suggestion boxes, and understanding the client retention rate of an organization in order to better understand whether products are appropriately designed for those they intend to serve. In some cases Field Partners are also able to provide a platform for those they serve on a global level by joining certain worldwide networks that advocate for underserved communities.

Field Partners that demonstrate that they listen to the people they serve and adapt their products and business practices accordingly are awarded the Client Voice badge by Kiva.

72 field partners with this badge
VisionFund AzerCredit LLC VisionFund AzerCredit LLC
28 months on Kiva

Azerbaijan
See Loans
Al Majmoua Lebanese Association for Development Al Majmoua Lebanese Association for Development
79 months on Kiva

Lebanon
See Loans
Asociación ASDIR Asociación ASDIR
70 months on Kiva

Guatemala
See Loans
Pearl Microfinance Limited Pearl Microfinance Limited
79 months on Kiva

Uganda
See Loans
Grameen Foundation AppLab Grameen Foundation AppLab
17 months on Kiva

Uganda
See Loans
Paglaum Multi-Purpose Cooperative (PMPC) Paglaum Multi-Purpose Cooperative (PMPC)
64 months on Kiva

Philippines
See Loans
Kashf Foundation Kashf Foundation
21 months on Kiva

Pakistan
See Loans
Salone Microfinance Trust (SMT), a partner of ChildFund International Salone Microfinance Trust (SMT), a partner of ChildFund International
82 months on Kiva

Sierra Leone
See Loans
Interactuar Interactuar
40 months on Kiva

Colombia
See Loans
Center for Community Transformation Credit Cooperative, a partner of HOPE International Center for Community Transformation Credit Cooperative, a partner of HOPE International
57 months on Kiva

Philippines
See Loans
PAC PAC
9 months on Kiva

Nicaragua
See Loans
Intersect Fund Intersect Fund
9 months on Kiva

United States
See Loans
ADICLA ADICLA
19 months on Kiva

Guatemala
See Loans
MDO Arvand, LLC MDO Arvand, LLC
28 months on Kiva

Tajikistan
See Loans
Advans Côte d'Ivoire Advans Côte d'Ivoire
10 months on Kiva

Cote D'Ivoire
See Loans
Fundación Paraguaya Fundación Paraguaya
82 months on Kiva

Paraguay
See Loans
Babban Gona Farmers Organization Babban Gona Farmers Organization
13 months on Kiva

Nigeria
See Loans
Cooperativa San Jose Cooperativa San Jose
50 months on Kiva

Ecuador
See Loans
Grameen Ghana Grameen Ghana
1 months on Kiva

Ghana
See Loans
Tamweelcom Tamweelcom
40 months on Kiva

Jordan
See Loans
Camfed Zimbabwe Camfed Zimbabwe
8 months on Kiva

Zimbabwe
See Loans
CONFRAS CONFRAS
4 months on Kiva

El Salvador
See Loans
CampoAlto CampoAlto
20 months on Kiva

Colombia
See Loans
Sanergy Sanergy
19 months on Kiva

Kenya
See Loans
CSC MDO "IMON International" CSC MDO "IMON International"
75 months on Kiva

Tajikistan
See Loans
Impact Carbon Impact Carbon
6 months on Kiva

Uganda
See Loans
VisionFund Albania VisionFund Albania
23 months on Kiva

Albania
See Loans
Aqroinvest Credit Union Aqroinvest Credit Union
83 months on Kiva

Azerbaijan
See Loans
Mahashakti Foundation Mahashakti Foundation
20 months on Kiva

India
See Loans
Fundacion Mujer Fundacion Mujer
52 months on Kiva

Costa Rica
See Loans
Caja Rural Señor de Luren Caja Rural Señor de Luren
53 months on Kiva

Peru
See Loans
Capital Aid Fund for Employment of the Poor (CEP) Capital Aid Fund for Employment of the Poor (CEP)
34 months on Kiva

Vietnam
See Loans
Yehu Microfinance Trust Yehu Microfinance Trust
48 months on Kiva

Kenya
See Loans
Evidence Action Evidence Action
7 months on Kiva

Kenya
See Loans
Faulu Kenya Faulu Kenya
57 months on Kiva

Kenya
See Loans
CrediCampo CrediCampo
31 months on Kiva

El Salvador
See Loans
Gata Daku Multi-purpose Cooperative (GDMPC) Gata Daku Multi-purpose Cooperative (GDMPC)
58 months on Kiva

Philippines
See Loans
PADECOMSM PADECOMSM
46 months on Kiva

El Salvador
See Loans
FUDECOSUR FUDECOSUR
54 months on Kiva

Costa Rica
See Loans
UpEnergy
12 months on Kiva

Uganda
See Loans
American University of Central Asia American University of Central Asia
7 months on Kiva

Kyrgyzstan
See Loans
Visionary Empowerment Programme Visionary Empowerment Programme
18 months on Kiva

Kenya
See Loans
MEC Delta MEC Delta
2 months on Kiva

Senegal
See Loans
Alalay sa Kaunlaran, Inc. (ASKI) Alalay sa Kaunlaran, Inc. (ASKI)
64 months on Kiva

Philippines
See Loans
ASI Federal Credit Union ASI Federal Credit Union
31 months on Kiva

United States
See Loans
Belghoria Janakalyan Samity Belghoria Janakalyan Samity
5 months on Kiva

India
See Loans
Fundación Pro Mujer Fundación Pro Mujer
81 months on Kiva

Bolivia
See Loans
Accion East Accion East
58 months on Kiva

United States
See Loans
ASPIRE ASPIRE
22 months on Kiva

Dominican Republic
See Loans
COMIXMUL COMIXMUL
15 months on Kiva

Honduras
See Loans
Tujijenge Tanzania Ltd Tujijenge Tanzania Ltd
77 months on Kiva

Tanzania
See Loans
Grounded and Holistic Approach for People's Empowerment (GHAPE) Grounded and Holistic Approach for People's Empowerment (GHAPE)
86 months on Kiva

Cameroon
See Loans
Working Solutions Working Solutions
12 months on Kiva

United States
See Loans
Bai Tushum Bank CJSC Bai Tushum Bank CJSC
45 months on Kiva

Kyrgyzstan
See Loans
Federación Campesina del Cauca FCC Federación Campesina del Cauca FCC
6 months on Kiva

Colombia
See Loans
HOFOKAM Ltd., a partner of Catholic Relief Services HOFOKAM Ltd., a partner of Catholic Relief Services
49 months on Kiva

Uganda
See Loans
FAMA OPDF FAMA OPDF
46 months on Kiva

Honduras
See Loans
Micro Credit for Development and Transformation SACCO (MCDT SACCO) Micro Credit for Development and Transformation SACCO (MCDT SACCO)
72 months on Kiva

Uganda
See Loans
KREDIT Ltd. KREDIT Ltd.
95 months on Kiva

Cambodia
See Loans
UGAFODE Microfinance Limited UGAFODE Microfinance Limited
23 months on Kiva

Uganda
See Loans
FUNDECOCA
13 months on Kiva

Costa Rica
See Loans
Komak Credit Union Komak Credit Union
88 months on Kiva

Azerbaijan
See Loans
Manuela Ramos / CrediMUJER Manuela Ramos / CrediMUJER
79 months on Kiva

Peru
See Loans
EDESA EDESA
62 months on Kiva

Costa Rica
See Loans
MLO Humo and Partners MLO Humo and Partners
82 months on Kiva

Tajikistan
See Loans
Honey Care Africa Honey Care Africa
15 months on Kiva

Kenya
See Loans
People's Forum People's Forum
20 months on Kiva

India
See Loans
Organizacion de Desarrollo Empresarial Femenino (ODEF) Organizacion de Desarrollo Empresarial Femenino (ODEF)
30 months on Kiva

Honduras
See Loans
Accion Texas Inc. Accion Texas Inc.
41 months on Kiva

United States
See Loans
VisionFund Cambodia VisionFund Cambodia
30 months on Kiva

Cambodia
See Loans
Union Regional de Huatusco Union Regional de Huatusco
23 months on Kiva

Mexico
See Loans
Accion San Diego Accion San Diego
19 months on Kiva

United States
See Loans