Listening to the needs of people they serve is important for any business.

However, listening to these needs when those individuals are often extremely poor, overlooked in their communities, and have a history of exclusion from financial services, is especially significant when an organization strives to have a socially focused mission. Kiva seeks to recognize Field Partners who focus on these voices.

Kiva partners with organizations that work with people who may have spent their entire lives without a voice in their own future. Understanding the importance of feedback from the people they serve, and knowing how best to access their input, is crucial for a Field Partner to successfully meet the their unique needs. The fundamental belief driving this activity is that people know best what they need in order to succeed and be able to leave behind a life of poverty.

Kiva recognizes Field Partners that listen to the people they serve and adapt their business practices and products to meet their needs. Research shows that microfinance institutions that conduct client needs assessments are in a stronger position to understand how best to serve those people. This end result may include products specifically adapted to particular populations, an example being loans with innovative repayment timelines for farmers who receive income on a seasonal and less consistent basis.

Other ways that Field Partners can adapt their business practices to the needs of the people they serve include implementing mechanisms for the resolution of complaints, suggestion boxes, and understanding the client retention rate of an organization in order to better understand whether products are appropriately designed for those they intend to serve. In some cases Field Partners are also able to provide a platform for those they serve on a global level by joining certain worldwide networks that advocate for underserved communities.

Field Partners that demonstrate that they listen to the people they serve and adapt their products and business practices accordingly are awarded the Client Voice badge by Kiva.

80 field partners with this badge
Pearl Microfinance Limited Pearl Microfinance Limited
85 months on Kiva

Uganda
See Loans
Asociación ASDIR Asociación ASDIR
76 months on Kiva

Guatemala
See Loans
Organizacion de Desarrollo Empresarial Femenino (ODEF) Organizacion de Desarrollo Empresarial Femenino (ODEF)
36 months on Kiva

Honduras
See Loans
Intersect Fund Intersect Fund
15 months on Kiva

United States
See Loans
Grameen Ghana Grameen Ghana
7 months on Kiva

Ghana
See Loans
People's Forum People's Forum
26 months on Kiva

India
See Loans
COMIXMUL COMIXMUL
21 months on Kiva

Honduras
See Loans
FAMA OPDF FAMA OPDF
52 months on Kiva

Honduras
See Loans
EDESA EDESA
68 months on Kiva

Costa Rica
See Loans
Fundación Pro Mujer Fundación Pro Mujer
87 months on Kiva

Bolivia
See Loans
Micro Credit for Development and Transformation SACCO (MCDT SACCO) Micro Credit for Development and Transformation SACCO (MCDT SACCO)
79 months on Kiva

Uganda
See Loans
Interactuar Interactuar
46 months on Kiva

Colombia
See Loans
Alalay sa Kaunlaran, Inc. (ASKI) Alalay sa Kaunlaran, Inc. (ASKI)
71 months on Kiva

Philippines
See Loans
Fundación Paraguaya Fundación Paraguaya
89 months on Kiva

Paraguay
See Loans
CrediCampo CrediCampo
37 months on Kiva

El Salvador
See Loans
Honey Care Africa Honey Care Africa
21 months on Kiva

Kenya
See Loans
Al Majmoua Lebanese Association for Development Al Majmoua Lebanese Association for Development
85 months on Kiva

Lebanon
See Loans
Kashf Foundation Kashf Foundation
27 months on Kiva

Pakistan
See Loans
Paglaum Multi-Purpose Cooperative (PMPC) Paglaum Multi-Purpose Cooperative (PMPC)
71 months on Kiva

Philippines
See Loans
Grameen Foundation AppLab Grameen Foundation AppLab
23 months on Kiva

Uganda
See Loans
Capital Aid Fund for Employment of the Poor (CEP) Capital Aid Fund for Employment of the Poor (CEP)
40 months on Kiva

Vietnam
See Loans
Federación Campesina del Cauca FCC Federación Campesina del Cauca FCC
13 months on Kiva

Colombia
See Loans
ASI Federal Credit Union ASI Federal Credit Union
37 months on Kiva

United States
See Loans
VisionFund AzerCredit LLC VisionFund AzerCredit LLC
34 months on Kiva

Azerbaijan
See Loans
Yehu Microfinance Trust Yehu Microfinance Trust
54 months on Kiva

Kenya
See Loans
Working Solutions Working Solutions
18 months on Kiva

United States
See Loans
MicroLoan Foundation (MLF) Malawi MicroLoan Foundation (MLF) Malawi
1 months on Kiva

Malawi
See Loans
ADICLA ADICLA
25 months on Kiva

Guatemala
See Loans
M7 Microfinance Institution Limited M7 Microfinance Institution Limited
6 months on Kiva

Vietnam
See Loans
MDO Arvand, LLC MDO Arvand, LLC
34 months on Kiva

Tajikistan
See Loans
CONFRAS CONFRAS
11 months on Kiva

El Salvador
See Loans
PADECOMSM PADECOMSM
53 months on Kiva

El Salvador
See Loans
Belghoria Janakalyan Samity Belghoria Janakalyan Samity
12 months on Kiva

India
See Loans
Nuru International Nuru International
10 months on Kiva

Kenya
See Loans
UpEnergy
18 months on Kiva

Uganda
See Loans
Sanergy Sanergy
25 months on Kiva

Kenya
See Loans
Gata Daku Multi-purpose Cooperative (GDMPC) Gata Daku Multi-purpose Cooperative (GDMPC)
65 months on Kiva

Philippines
See Loans
ASPIRE ASPIRE
28 months on Kiva

Dominican Republic
See Loans
VisionFund Albania VisionFund Albania
29 months on Kiva

Albania
See Loans
Hand in Hand Eastern Africa Hand in Hand Eastern Africa
4 months on Kiva

Kenya
See Loans
Evidence Action Evidence Action
13 months on Kiva

Kenya
See Loans
ASA Initiative FNGO ASA Initiative FNGO
3 months on Kiva

Ghana
See Loans
Accion San Diego Accion San Diego
25 months on Kiva

United States
See Loans
Small Scale Livestock Livelihoods Program Small Scale Livestock Livelihoods Program
2 months on Kiva

Malawi
See Loans
Aqroinvest Credit Union Aqroinvest Credit Union
89 months on Kiva

Azerbaijan
See Loans
Caja Rural Señor de Luren Caja Rural Señor de Luren
60 months on Kiva

Peru
See Loans
MEC Delta MEC Delta
9 months on Kiva

Senegal
See Loans
Babban Gona Farmers Organization Babban Gona Farmers Organization
19 months on Kiva

Nigeria
See Loans
Tujijenge Tanzania Ltd Tujijenge Tanzania Ltd
83 months on Kiva

Tanzania
See Loans
American University of Central Asia American University of Central Asia
13 months on Kiva

Kyrgyzstan
See Loans
Salone Microfinance Trust (SMT), a partner of ChildFund International Salone Microfinance Trust (SMT), a partner of ChildFund International
89 months on Kiva

Sierra Leone
See Loans
Grounded and Holistic Approach for People's Empowerment (GHAPE) Grounded and Holistic Approach for People's Empowerment (GHAPE)
92 months on Kiva

Cameroon
See Loans
UGAFODE Microfinance Limited UGAFODE Microfinance Limited
30 months on Kiva

Uganda
See Loans
Impact Carbon Impact Carbon
13 months on Kiva

Uganda
See Loans
Union Regional de Huatusco Union Regional de Huatusco
29 months on Kiva

Mexico
See Loans
FUDECOSUR FUDECOSUR
60 months on Kiva

Costa Rica
See Loans
Camfed Zimbabwe Camfed Zimbabwe
14 months on Kiva

Zimbabwe
See Loans
Advans Côte d'Ivoire Advans Côte d'Ivoire
17 months on Kiva

Cote D'Ivoire
See Loans
Visionary Empowerment Programme Visionary Empowerment Programme
25 months on Kiva

Kenya
See Loans
PAC PAC
16 months on Kiva

Nicaragua
See Loans
FUNDECOCA
20 months on Kiva

Costa Rica
See Loans
Mahashakti Foundation Mahashakti Foundation
26 months on Kiva

India
See Loans
Bai Tushum Bank CJSC Bai Tushum Bank CJSC
51 months on Kiva

Kyrgyzstan
See Loans
Fonkoze - Zafèn Fonkoze - Zafèn
4 months on Kiva

Haiti
See Loans
Cooperativa San Jose Cooperativa San Jose
56 months on Kiva

Ecuador
See Loans
MLO Humo and Partners MLO Humo and Partners
88 months on Kiva

Tajikistan
See Loans
Faulu Kenya Faulu Kenya
63 months on Kiva

Kenya
See Loans
Fundacion Mujer Fundacion Mujer
59 months on Kiva

Costa Rica
See Loans
VisionFund Cambodia VisionFund Cambodia
37 months on Kiva

Cambodia
See Loans
CampoAlto CampoAlto
26 months on Kiva

Colombia
See Loans
Accion East Accion East
64 months on Kiva

United States
See Loans
KREDIT Ltd. KREDIT Ltd.
101 months on Kiva

Cambodia
See Loans
Accion Texas Inc. Accion Texas Inc.
48 months on Kiva

United States
See Loans
Komak Credit Union Komak Credit Union
94 months on Kiva

Azerbaijan
See Loans
Center for Community Transformation Credit Cooperative, a partner of HOPE International Center for Community Transformation Credit Cooperative, a partner of HOPE International
64 months on Kiva

Philippines
See Loans
Tamweelcom Tamweelcom
46 months on Kiva

Jordan
See Loans
CSC MDO "IMON International" CSC MDO "IMON International"
82 months on Kiva

Tajikistan
See Loans
HOFOKAM Ltd., a partner of Catholic Relief Services HOFOKAM Ltd., a partner of Catholic Relief Services
56 months on Kiva

Uganda
See Loans
Manuela Ramos / CrediMUJER Manuela Ramos / CrediMUJER
86 months on Kiva

Peru
See Loans
Camfed Tanzania Camfed Tanzania
2 months on Kiva

Tanzania
See Loans