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We loan because...
Is not the sole reason of why patients are not being retained but it's that it is a big portion of the we see that there is not anybody responsible for the recall system is the hygienists that are in charge. Of the recall system which which makes absolutely no common sense to me whatsoever because it is a business system and the hygienists is a clinical producer I would be like kind. Of doctor he he or she can keep the schedule fall means it doesn't work that way there are two options of recall system is actually three the first one is that we pre-schedule the appointment. Six months and it bands the second one is that we don't pre-schedule the appointments and we educate the patient to contact us and telephone follow up on those who don't and the third system. Is a hybrid system of the two we have found that the pre-appointing of three and 493 cause is okay because the seems to work pretty good patient retention is pretty good.

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