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Kiva Lender Tom DeWitt
Okemos, MI, United States
Director - CXM@MSU
I loan because:
It is extremely gratifying to be able to support hard working entrepreneurs around the world.
I help organizations to maximize the value that they deliver to their customers. This is accomplished through a variety of initiatives:
- customer interviews and surveys (to understand their needs)
- service design
- customer feedback management
- leadership development
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