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Reginald's story

On the job as an emergency medical technician, Reginald saw a need in his community in Houston. Wheel-chair bound people need access to vans like the EMT vehicles he drove, not just during medical emergencies, but to get to doctor’s appointments, to accomplish tasks and to get to events.

So after saving money and buying a van equipped with a wheelchair lift, Reginald started operating his business, Quality Performance Transportation, this February. Reginald said what sets his company apart from other transportation companies serving wheelchair bound individuals is personalized service.

“We conform to the needs of the individual,” Reginald said. “We might have a patient that needs more assistance, say the patient is at the doctor’s office, we take notes and provide the notes to the caretaker. We have another client, and all that this particular client needs is for us to be precisely on time so he’s not waiting. We do what the patient needs to have done.”

Reginald received a small business loan from Accion Texas for marketing and working capital. With some of the money, Reginald invested in creating a direct-mail flyer that he started sending out to potential clients this June.

He said within two weeks of sending out the flyers, his business is already on track to triple the net revenue. Before the direct-mail campaign started, the company was pulling in $700 to $900 a month. Within two weeks of mailing out the flyer, he said the company generated $1,200 of business.
“We’re able to breathe a little and it’s nice,” he said.

Reginald said he is plan is to continue sending out direct mail flyers to clients, and then buy another van in six months, and perhaps approach Accion Texas with another loan to expand his business.

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