A loan of $950 helped to open her second Zoona mobile money transfer shop in Lusaka, so that she can serve customers in need of financial services.

Florence's story

Florence is an ambitious 26-year-old woman. Born fourth in a family of six, her mother and father are not employed. Florence operates a Zoona mobile money transfer outlet at one of the largest hospitals in Lusaka, Zambia, to earn income and take care of her family.

Florence has been operating her business for 18 months now. This is her second Kiva loan. Her first loan came in April of 2012, right when she was starting her business. The loan was used for her to add to her working capital and have the ability to serve more customers. She also used some of the loan to purchase a directional sign, a few kilometers away from her outlet location, to draw customers to her shop. She says this helped her business receive new customers.

Currently, Florence is seeking a second loan so she can open an additional outlet nearby in Lusaka. The money will be used as start-up working capital to serve customers and help the business grow. She will also hire a new employee to assist with running the new outlet.

Florence is hopeful that opening a second shop will double her current profits. She explains how the cost of running a business in the capital city of Lusaka is very expensive. A lot of her revenue goes to paying rent for her shop space at the hospital. Florence is looking to continue to expand her business so she can earn more income and provide better for her family.

Loan details

Lenders and lending teams

Loan details