Listening to the needs of people they serve is important for any business.

However, listening to these needs when those individuals are often extremely poor, overlooked in their communities, and have a history of exclusion from financial services, is especially significant when an organization strives to have a socially focused mission. Kiva seeks to recognize Field Partners who focus on these voices.

Kiva partners with organizations that work with people who may have spent their entire lives without a voice in their own future. Understanding the importance of feedback from the people they serve, and knowing how best to access their input, is crucial for a Field Partner to successfully meet the their unique needs. The fundamental belief driving this activity is that people know best what they need in order to succeed and be able to leave behind a life of poverty.

Kiva recognizes Field Partners that listen to the people they serve and adapt their business practices and products to meet their needs. Research shows that microfinance institutions that conduct client needs assessments are in a stronger position to understand how best to serve those people. This end result may include products specifically adapted to particular populations, an example being loans with innovative repayment timelines for farmers who receive income on a seasonal and less consistent basis.

Other ways that Field Partners can adapt their business practices to the needs of the people they serve include implementing mechanisms for the resolution of complaints, suggestion boxes, and understanding the client retention rate of an organization in order to better understand whether products are appropriately designed for those they intend to serve. In some cases Field Partners are also able to provide a platform for those they serve on a global level by joining certain worldwide networks that advocate for underserved communities.

Field Partners that demonstrate that they listen to the people they serve and adapt their products and business practices accordingly are awarded the Client Voice badge by Kiva.

94 field partners with this badge
Accion San Diego Accion San Diego
44 months on Kiva

United States
See Loans
Organizacion de Desarrollo Empresarial Femenino (ODEF) Organizacion de Desarrollo Empresarial Femenino (ODEF)
55 months on Kiva

Honduras
See Loans
Siza Capital SA Siza Capital SA
16 months on Kiva

South Africa
See Loans
Cooperativa de Ahorro y Credito Mujeres Unidas (CACMU) Cooperativa de Ahorro y Credito Mujeres Unidas (CACMU)
9 months on Kiva

Ecuador
See Loans
Center for Community Transformation Credit Cooperative, a partner of HOPE International Center for Community Transformation Credit Cooperative, a partner of HOPE International
83 months on Kiva

Philippines
See Loans
CrediCampo CrediCampo
56 months on Kiva

El Salvador
See Loans
Kashf Foundation Kashf Foundation
46 months on Kiva

Pakistan
See Loans
EDESA EDESA
87 months on Kiva

Costa Rica
See Loans
MDO Humo and Partners MDO Humo and Partners
107 months on Kiva

Tajikistan
See Loans
PADECOMSM PADECOMSM
72 months on Kiva

El Salvador
See Loans
MicroLoan Foundation (MLF) Malawi MicroLoan Foundation (MLF) Malawi
20 months on Kiva

Malawi
See Loans
ASI Federal Credit Union ASI Federal Credit Union
57 months on Kiva

United States
See Loans
Paglaum Multi-Purpose Cooperative (PMPC) Paglaum Multi-Purpose Cooperative (PMPC)
90 months on Kiva

Philippines
See Loans
Caja Rural Señor de Luren Caja Rural Señor de Luren
79 months on Kiva

Peru
See Loans
American University of Central Asia American University of Central Asia
33 months on Kiva

Kyrgyzstan
See Loans
ASA Initiative FNGO ASA Initiative FNGO
22 months on Kiva

Ghana
See Loans
Interactuar Interactuar
65 months on Kiva

Colombia
See Loans
VisionFund Albania VisionFund Albania
48 months on Kiva

Albania
See Loans
HOFOKAM Ltd., a partner of Catholic Relief Services HOFOKAM Ltd., a partner of Catholic Relief Services
75 months on Kiva

Uganda
See Loans
MDO Arvand, LLC MDO Arvand, LLC
54 months on Kiva

Tajikistan
See Loans
Sanergy Sanergy
44 months on Kiva

Kenya
See Loans
Camfed Ghana Camfed Ghana
8 months on Kiva

Ghana
See Loans
Proximity Designs Proximity Designs
21 months on Kiva

Myanmar (Burma)
See Loans
Federación Campesina del Cauca FCC Federación Campesina del Cauca FCC
32 months on Kiva

Colombia
See Loans
Salone Microfinance Trust (SMT), a partner of ChildFund International Salone Microfinance Trust (SMT), a partner of ChildFund International
108 months on Kiva

Sierra Leone
See Loans
Réseau de Micro-institutions de Croissance de Revenus (RMCR) Réseau de Micro-institutions de Croissance de Revenus (RMCR)
16 months on Kiva

Mali
See Loans
KREDIT Microfinance Institution Plc. KREDIT Microfinance Institution Plc.
120 months on Kiva

Cambodia
See Loans
Hand in Hand Eastern Africa Hand in Hand Eastern Africa
23 months on Kiva

Kenya
See Loans
Micro Credit for Development and Transformation SACCO (MCDT SACCO) Micro Credit for Development and Transformation SACCO (MCDT SACCO)
98 months on Kiva

Uganda
See Loans
Grameen Ghana Grameen Ghana
27 months on Kiva

Ghana
See Loans
Bai Tushum Bank CJSC Bai Tushum Bank CJSC
70 months on Kiva

Kyrgyzstan
See Loans
Honey Care Africa Honey Care Africa
41 months on Kiva

Kenya
See Loans
Cooperativa San Jose Cooperativa San Jose
76 months on Kiva

Ecuador
See Loans
Capital Aid Fund for Employment of the Poor (CEP) Capital Aid Fund for Employment of the Poor (CEP)
59 months on Kiva

Vietnam
See Loans
Fundacion Mujer Fundacion Mujer
78 months on Kiva

Costa Rica
See Loans
ADICLA ADICLA
45 months on Kiva

Guatemala
See Loans
FAMA OPDF FAMA OPDF
72 months on Kiva

Honduras
See Loans
Mahashakti Foundation Mahashakti Foundation
45 months on Kiva

India
See Loans
Camfed Zimbabwe Camfed Zimbabwe
33 months on Kiva

Zimbabwe
See Loans
Fonkoze - Zafèn Fonkoze - Zafèn
23 months on Kiva

Haiti
See Loans
CSC MDO "IMON International" CSC MDO "IMON International"
101 months on Kiva

Tajikistan
See Loans
Grounded and Holistic Approach for People's Empowerment (GHAPE) Grounded and Holistic Approach for People's Empowerment (GHAPE)
111 months on Kiva

Cameroon
See Loans
Union Regional de Huatusco Union Regional de Huatusco
49 months on Kiva

Mexico
See Loans
Komak Credit Union Komak Credit Union
113 months on Kiva

Azerbaijan
See Loans
M7 Microfinance Institution Limited M7 Microfinance Institution Limited
25 months on Kiva

Vietnam
See Loans
Kepler Kepler
10 months on Kiva

Rwanda
See Loans
People's Forum People's Forum
45 months on Kiva

India
See Loans
Jinnah Welfare Society (JWS) Jinnah Welfare Society (JWS)
10 months on Kiva

Pakistan
See Loans
CampoAlto CampoAlto
45 months on Kiva

Colombia
See Loans
UpEnergy
37 months on Kiva

Uganda
See Loans
Belghoria Janakalyan Samity Belghoria Janakalyan Samity
31 months on Kiva

India
See Loans
Vahatra Vahatra
14 months on Kiva

Madagascar
See Loans
Grameen Foundation AppLab Grameen Foundation AppLab
42 months on Kiva

Uganda
See Loans
Burn Manufacturing Co Burn Manufacturing Co
11 months on Kiva

Kenya
See Loans
COCAFCAL COCAFCAL
14 months on Kiva

Honduras
See Loans
Camfed Tanzania Camfed Tanzania
21 months on Kiva

Tanzania
See Loans
Kamworks Kamworks
20 months on Kiva

Cambodia
See Loans
Gata Daku Multi-purpose Cooperative (GDMPC) Gata Daku Multi-purpose Cooperative (GDMPC)
84 months on Kiva

Philippines
See Loans
Yehu Microfinance Trust Yehu Microfinance Trust
74 months on Kiva

Kenya
See Loans
Working Solutions Working Solutions
37 months on Kiva

United States
See Loans
FUNDECOCA
39 months on Kiva

Costa Rica
See Loans
Intersect Fund Intersect Fund
34 months on Kiva

United States
See Loans
ASPIRE ASPIRE
48 months on Kiva

Dominican Republic
See Loans
MEC Delta MEC Delta
28 months on Kiva

Senegal
See Loans
VisionFund Cambodia VisionFund Cambodia
56 months on Kiva

Cambodia
See Loans
Advans Côte d'Ivoire Advans Côte d'Ivoire
36 months on Kiva

Cote D'Ivoire
See Loans
Fundación Paraguaya Fundación Paraguaya
108 months on Kiva

Paraguay
See Loans
Nuru International Nuru International
30 months on Kiva

Kenya
See Loans
Visionary Empowerment Programme Visionary Empowerment Programme
44 months on Kiva

Kenya
See Loans
CONFRAS CONFRAS
30 months on Kiva

El Salvador
See Loans
VisionFund AzerCredit LLC VisionFund AzerCredit LLC
54 months on Kiva

Azerbaijan
See Loans
Kenya ECLOF Kenya ECLOF
24 months on Kiva

Kenya
See Loans
Solar and Energy Loan Fund (SELF) Solar and Energy Loan Fund (SELF)
22 months on Kiva

United States
See Loans
PAC PAC
35 months on Kiva

Nicaragua
See Loans
UGAFODE Microfinance Limited UGAFODE Microfinance Limited
49 months on Kiva

Uganda
See Loans
Aqroinvest Credit Union Aqroinvest Credit Union
108 months on Kiva

Azerbaijan
See Loans
PowerGen Renewable Energy PowerGen Renewable Energy
29 months on Kiva

Kenya
See Loans
COMIXMUL COMIXMUL
40 months on Kiva

Honduras
See Loans
LiftFund LiftFund
67 months on Kiva

United States
See Loans
Small Scale Livestock Livelihoods Program Small Scale Livestock Livelihoods Program
21 months on Kiva

Malawi
See Loans
Faulu Kenya Faulu Kenya
82 months on Kiva

Kenya
See Loans
Accion East Accion East
83 months on Kiva

United States
See Loans
Impact Carbon Impact Carbon
32 months on Kiva

Uganda
See Loans
Fundación Pro Mujer Fundación Pro Mujer
106 months on Kiva

Bolivia
See Loans
Evidence Action Evidence Action
32 months on Kiva

Kenya
See Loans
Manuela Ramos / CrediMUJER Manuela Ramos / CrediMUJER
105 months on Kiva

Peru
See Loans
Asociación ASDIR Asociación ASDIR
96 months on Kiva

Guatemala
See Loans
Pearl Microfinance Limited Pearl Microfinance Limited
104 months on Kiva

Uganda
See Loans
Al Majmoua Lebanese Association for Development Al Majmoua Lebanese Association for Development
104 months on Kiva

Lebanon
See Loans
FUDECOSUR FUDECOSUR
79 months on Kiva

Costa Rica
See Loans
Tujijenge Tanzania Ltd Tujijenge Tanzania Ltd
102 months on Kiva

Tanzania
See Loans
Tamweelcom Tamweelcom
65 months on Kiva

Jordan
See Loans
Alalay sa Kaunlaran, Inc. (ASKI) Alalay sa Kaunlaran, Inc. (ASKI)
90 months on Kiva

Philippines
See Loans
Babban Gona Farmers Organization Babban Gona Farmers Organization
38 months on Kiva

Nigeria
See Loans