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Jean is 34 years old. She lives in a rented house with her eight-year-old son, whom she says wants to be a pilot when he grows up. Jean runs her own Zoona money transfer shops in the Kazungula and Kalomo towns of Zambia. Her business enables people to send and receive monies to and from their families and friends throughout the country. She says providing this service to people helps her pay for her rentals and son’s school fees.

Jean started running her Zoona money transfer business six months ago. Business is good and she says the one thing holding her back is that she does not have enough working capital to serve her customers at the desired time. She says this makes her panic sometimes because she constantly has to run up and down trying to find some money. As a micro-entrepreneur, Jean has found it very difficult to source working capital. She explains that she had gotten a loan from a Micro lending institution but the interest was too high and it almost collapsed her business. Jean is taking out this loan so that she can increase her working capital and grow her business by serving more customers. “This Kiva loan is the only chance I have to grow my business and am grateful for this lifetime opportunity’’ Jean says.

Jean has high hopes for her future. Her face brightens when she explains that her biggest dream is to see her business grow so that she can put her son through college and build her own house from the profits.

Additional Information

More information about this loan

This loan is designed for Zoona agents, enabling them to access the working capital they need to process frequent and large mobile money transactions. Loans can also be used to help agents open new transaction booths to serve more customers, increasing the number of Zambians who have access to mobile banking technology.
Kiva loans are structured so that a percentage of an agent's monthly revenue is used to repay. Because the exact amount of these repayments is uncertain, we have structured this loan's repayment schedule to include just one payment at the end of the loan term. That said, lenders can expect to receive payments throughout the loan term as this agent earns revenue and pays back the loan.

About Zoona:

Zoona is a mobile money operator that invests in emerging entrepreneurs in Africa who are transforming their communities.

In Africa, there is a tremendous pool of entrepreneurs, business owners, and young people who dream of making money and serving their communities but who are struggling to find the resources and support to reach their full potential.

Zoona offers entrepreneurs an opportunity to build their own businesses and create wealth and employment through mobile payment solutions, financial services, business management tools and support.

The network of Zoona outlets in urban and rural areas enables unbanked and financially excluded individuals the ability to transact in an easy, quick and safe manner with family, friends, and other service providers. This is a step change improvement in countries like Zambia, where the majority of transactions are still conducted in cash and are thus inefficient, insecure, and expensive. Zoona's unique model of enabling emerging entrepreneurs to provide mobile money services to consumers has the potential to significantly push the boundaries of financial inclusion in Africa.

About Zambia

  • $1,800
    Average annual income
  • 0
    View loans »
    Zambia Loans Fundraising
  • $870,100
    Funds lent in using Kiva
  • 5.5
    Zambia Kwacha (ZMW) = $1 USD
Ended with Loss - Currency Exchange Loss learn more
A loan of $2,025 helped Jean to increase her working capital to send and receive large amounts of monies.
95% repaid
Repayment Term
20 months (Additional Information)
Repayment Schedule
At end of term
Aug 15, 2013
Jul 18, 2013
Currency Exchange Loss:
Jun 17, 2014