Zinab is 29 years old and a single mother with 1 child. She operates a popular food joint on the main bypass which links the metropolis with the interior parts of the distict. The spot is highly patronised by the middle and upper classes of the city. She is also a beneficiary of the TEACH sessions provided by KRABAN to its clients to improve their business operations. She is therefore seeking KIVA'S support to improve the quality of service to her clients.