William is 53 years of age. He lives in Mombasa, Kenya where he also does his business. For over five years, he has been running his small garage that does panel beating and spraying. He also offers other services that include maintenance of vehicles. This is his only source of income and the family depends on it. He is a married man with two children. He learned about Milango through friends and since he wanted to finance his business, he decided to join. Now he seeks a loan to buy rivets and sprays for his business. He has an ambition of owning a fully equiped workshop and even own several branches of it. The major challenges that he faces is interruptions from the city council officials. The other challenges that he shares is finding customer, since the competition is so stiff. The motivation that makes him work is seeing his children go to school and get aneducation. The loan will also improve his standard of living.