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Pamela is a 27-year-old micro-entrepreneur who owns a mobile money shop in Lusaka’s Kamwala compound. She lives with her two nieces and one nephew. In her shop, Pamela offers money transfers and airtime. She does all of her customers' transactions using a mobile phone, allowing her clients to send money around Zambia and top up airtime in an easy, quick and safe manner.

She has been running her business for five months now and has been able to hire two employees for her booth. Her business benefits her community because it provides an accessible and affordable financial services platform, allowing customers to move their money around Zambia safely. Pamela has requested a Kiva loan so that she can increase her working capital float. This will enable her grow her business and service more customers, since expanding her client base requires more funds on hand.

Pamela is hopeful that once she has increased her float money, she will get more commissions, and will therefore be able to save up enough money to find another location where she can set up a second shop. Pamela describes herself as a simple lady who loves to smile and encourage people around her. Her biggest dream is to grow her business so that she can take better care of herself, and her late brother’s children.

Additional Information

More information about this loan

This loan is a combination of the following: 1) Capital Growth Loan: An asset-based loan provided to both existing and new Zoona agents for setting-up or expanding their mobile transactions business. Part of the amount is an in-kind loan to enable agents to acquire assets for their mobile transaction business. For existing agents, the loan is designed to inject medium-term working capital assistance to purchase additional assets or expand to new locations thereby helping their businesses grow. 2) Electronic Float Advance: Short-term liquidity assistance to qualifying Zoona agents to allow them to make mobile money payments when their electronic balance is too low to meet their immediate business needs. The loan is intended to provide borrowers with a boost to their electronic float to allow them to handle more revenue generating transactions and also give them a means to support transactions during peak demands. The borrowers will be able to draw down their electronic advance on a per-transaction basis. There are no monthly repayments, rather the borrowers will earn less commission on per transaction basis on the funds utilized from the advance. Repayments will include fixed monthly repayments for the capital growth portion and a bullet payment at the end of an 18-month term for the electronic float advance. By supporting this loan, you’re helping an entrepreneur set up or expand their business.

About Zoona:

Zoona is a mobile money operator that invests in emerging entrepreneurs in Africa who are transforming their communities.

In Africa, there is a tremendous pool of entrepreneurs, business owners, and young people who dream of making money and serving their communities but who are struggling to find the resources and support to reach their full potential.

Zoona offers entrepreneurs an opportunity to build their own businesses and create wealth and employment through mobile payment solutions, financial services, business management tools and support.

The network of Zoona outlets in urban and rural areas enables unbanked and financially excluded individuals the ability to transact in an easy, quick and safe manner with family, friends, and other service providers. This is a step change improvement in countries like Zambia, where the majority of transactions are still conducted in cash and are thus inefficient, insecure, and expensive. Zoona's unique model of enabling emerging entrepreneurs to provide mobile money services to consumers has the potential to significantly push the boundaries of financial inclusion in Africa.


About Zambia

  • $4,100
    Average annual income
  • 0
    View loans »
    Zambia Loans Fundraising
  • $1,087,775
    Funds lent in using Kiva
  • 5.3
    Zambia Kwacha (ZMW) = $1 USD
Ended with Loss - Currency Exchange Loss learn more
A loan of $1,475 helped Pamela to grow her mobile money transfer business by adding more working capital so she can increase her customer transactions.
97% repaid
Repayment Term
20 months (Additional Information)
Repayment Schedule
At end of term
Jul 6, 2013
Jun 10, 2013
Currency Exchange Loss:
May 17, 2014