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Gwendoline is 22 years old. She is married and lives in the busy town of Lusaka, Zambia. She is expecting her first child. She runs a mobile money transfer business in the city centre.

Gwendoline is a hard working woman who has been able to increase the commissions she receives from the money transfer transactions. She has managed to employ one person at her trading booth. She is convinced that her business will be successful because it is what her customers need, and is located at the city centre, convenient for everyone.

Her greatest challenge is the lack of money in the business. Right now, Gwendoline is operating with a minimum working capital of $1000. This is not enough because it limits the number of customers she can attend to, especially since she is located at one of the busiest places in town.

As her customers are very important to her, Gwendoline wants to use the loan money to increase her working capital. This will also enable her to serve her customers that are sending and receiving larger sums of money. She says having more money in the business will also help her earn more profits. The anticipated increase in her profit margins will give Gwendoline a chance to give her unborn child a better life.

Gwendoline dreams of expanding her business by opening more mobile money transfer shops.

Additional Information

More information about this loan

This loan is designed for Zoona agents, enabling them to access the working capital they need to process frequent and large mobile money transactions. Loans can also be used to help agents open new transaction booths to serve more customers, increasing the number of Zambians who have access to mobile banking technology.
Kiva loans are structured so that a percentage of an agent's monthly revenue is used to repay. Because the exact amount of these repayments is uncertain, we have structured this loan's repayment schedule to include just one payment at the end of the loan term. That said, lenders can expect to receive payments throughout the loan term as this agent earns revenue and pays back the loan.

About Zoona:

Zoona is a mobile money operator that invests in emerging entrepreneurs in Africa who are transforming their communities.

In Africa, there is a tremendous pool of entrepreneurs, business owners, and young people who dream of making money and serving their communities but who are struggling to find the resources and support to reach their full potential.

Zoona offers entrepreneurs an opportunity to build their own businesses and create wealth and employment through mobile payment solutions, financial services, business management tools and support.

The network of Zoona outlets in urban and rural areas enables unbanked and financially excluded individuals the ability to transact in an easy, quick and safe manner with family, friends, and other service providers. This is a step change improvement in countries like Zambia, where the majority of transactions are still conducted in cash and are thus inefficient, insecure, and expensive. Zoona's unique model of enabling emerging entrepreneurs to provide mobile money services to consumers has the potential to significantly push the boundaries of financial inclusion in Africa.


About Zambia

  • $1,800
    Average annual income
  • 0
    View loans »
    Zambia Loans Fundraising
  • $857,225
    Funds lent in using Kiva
  • 5.3
    Zambia Kwacha (ZMW) = $1 USD

Success!! The loan was 100% repaid

A loan of $2,450 helped Gwendoline to grow her business by adding to the working capital of her mobile money transfer outlet, allowing her serve more customers and to send and receive larger amounts.
100% repaid
Repayment Term
20 months (Additional Information)
Repayment Schedule
At end of term
Jul 6, 2013
Jun 10, 2013
Currency Exchange Loss:
Feb 17, 2014