Falex lives in the Mombasa area of Coast Province, Kenya. He is married and has two school-going children. He owns a service shop which deals in clothes laundry. He also sells maize.
He learned about Milango through a friend, and he joined with the aim of accessing credit to improve his business operations. His main challenge comes when customers' clothes get burnt or lost. He has to pay for such problems
Falex is applying for a loan of 41,850 Kenya shillings to buy soaps and iron boxes and also to add maize stock. He believes that the business will improve well enough to meet the required repayments for the loan.