Jackline is a resident of Changamwe of Coast province, Kenya. She is married and has three children. Jackline owns a retail shop, a business that she has been in operating for six years. She obtained money from the savings she had made while at a women's group within her area and set up the business. She is also employed as a teacher.
She learned about Milango through an employee with an aim of accessing credit to improve the operations of her business. Her main challenges are inflation and the seasonal business climate. She is applying for a loan of 85,900 Kenya shillings to purchase a new stock of tea leaves, etc. The extra income from the loan will be added to her savings to improve the living standard of the family. Jackline aspires to own a large wholesale shop in the future.