Josephine is a 30-year-old married woman. She has 2 children, aged 3 years and 5 years. She describes herself as an active and humble woman. She operates a retail store where she provides M-PESA (mobile phone-based money transfer) services. She has been involved in this business for 5 years. Her business is located in a viable business area and her primary customers are local residents. Josephine describes her biggest business challenge as insufficient funds for improving the business. She will use the requested KES 80,000 loan to increase her "float" (base of funds) for M-PESA services. Her business goal is to expand her business within 5 years. She hopes that, in the future, she will open a similar retail store. This is her fourth loan with SMEP DTM.