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Esperanza
Esperanza is 52 years old, and is the mother of two children, ages 22 and 27. She lives in the southwest district of her city where, over two years ago, she started her own business selling a wide variety of merchandise to bus drivers, who make up her customer base. Little by little, she expanded her business and grew, since she offers good prices and excellent customer service. Around the same time, she also started selling cell phone credit and minutes. Originally, she only had one voice and cell plan, but she now operates a call center and sells minutes and credit on 6 different plans from a station underneath an umbrella that she has set up on a popular pedestrian route. She is able to supplement her income with this other business, as it is very well known.

In her merchandise sales business, she has the ability to offer her customers sales on credit, and collects accounts receivable weekly, every two weeks, or monthly. In order to make merchandise purchases to restock her business, Esperanza has to wait to collect payments from her clients. This presents her with a significant challenge, since her customer base is growing, but her working capital is insufficient to cover customer demands. This is her first loan with the Mario Santo Domingo Foundation and with Kiva, and she plans to use the support from the loan to purchase a voice operator package for her call center, as well as clothing and footwear to stock her merchandise business.
View original language description ↓
Esperanza de 52 años es madre de dos hijos en las edades de 22 y 27 años; ella vive al sur occidente de la ciudad donde, desde hace 2 años, inició su negocio vendiendo mercancía varada a los conductores de una línea de buses locales con los que construyó su clientela base. Poco a poco su mercado fue extendiéndose porque los buenos precios que ofrece y los plazos acomodados a las posibilidades de sus buenos clientes, a los cuales escoge con mucho cuidado; ella también empezó en ese mismo periodo otra actividad, la de vender minutos a celulares y en esa época solo tenia un plan de voz. Hoy cuenta con 6 planes y bajo un paraguas en un espacio de gran concurrencia peatonal, trabaja con operadores diferentes y con un mercado que le permite obtener ingresos mediante la venta de este servicio, que hoy ya es muy reconocido. En su negocio de venta de mercancías, la recuperación de cuentas por cobrar, la hace semanalmente, quincenalmente o mensualmente; ella para poder comprar debe esperar a recoger el dinero producto de las ventas a crédito y luego responde a pedidos de clientes reales o de nuevos clientes. Esto es cada vez mas un gran desafío, porque su clientela está en crecimiento y su capital de trabajo se torna insuficiente ante la demanda; en la actualidad está acudiendo a un credikiva, primer financiamiento que hace a la Fundación Mario Santo Domingo, mediante la cual comprará un paquete de voz del operador que mas mueve su mercado, y ropa y calzado que han solicitado sus clientes y que ella planea responder con la aplicación de su credikiva a esta compra.

Additional Information

About Fundación Mario Santo Domingo

Fundación Mario Santo Domingo (FMSD) is a non-profit organization in northern Colombia dedicated to developing programs for the country’s poorest communities. In addition to numerous social services, FMSD runs a microfinance program to strengthen micro-businesses in the areas where it works. The organization also offers several non-financial components as part of this program, including training to help entrepreneurs start their own businesses.

About Colombia

  • $11,100
    Average annual income
  • 483
    View loans »
    Colombia Loans Fundraising
  • $14,958,950
    Funds lent in using Kiva
  • 1,830.0
    Colombia Pesos (COP) = $1 USD

Success!! The loan was 100% repaid

A loan of $575 helped Esperanza to purchase a voice operator package for her call center, as well as clothing and footwear for her merchandise business.
100% repaid
Repayment Term
15 months (Additional Information)
Repayment Schedule
Monthly
Pre-Disbursed:
May 30, 2012
Listed
Jun 6, 2012
Currency Exchange Loss:
Possible
Ended:
Feb 15, 2013