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Florence is 25 years old. She earns her living by providing mobile money transfers at the biggest hospital in Zambia, the University Teaching Hospital (UTH).

When Florence finished secondary school, she opened her own hair salon as she was pursuing an accounting course in a town called Ndola which is near her home village. For the first year of college she remained in her village during the week to operate her hair salon and went to Ndola only on the weekends to attend classes. After one year of commuting, she closed the hair salon and used the profits from her salon to relocate to Ndola to study full time and she finally got her Technician Certificate in Accounting.

She then relocated to Lusaka, the capital of Zambia, where she started running her mobile money transfer business a month ago.

Florence says her business is very important. Growing up, she saw many people in her village try to send and receive money at the post office where her father worked. Many times people would be frustrated when the post office was unable to pay them their money.

Florence is requesting a loan in order to increase her working capital and increase the number of customers at her shop. With her shop near the hospital, many of Florence’s customers urgently need to receive money, and her shop will help them do just that.

Additional Information

More information about this loan

This loan is designed for Zoona agents, enabling them to access the working capital they need to process frequent and large mobile money transactions. Loans can also be used to help agents open new transaction booths to serve more customers, increasing the number of Zambians who have access to mobile banking technology.
Kiva loans are structured so that a percentage of an agent's monthly revenue is used to repay. Because the exact amount of these repayments is uncertain, we have structured this loan's repayment schedule to include just one payment at the end of the loan term. That said, lenders can expect to receive payments throughout the loan term as this agent earns revenue and pays back the loan.

About Zoona:

Zoona is a mobile money operator that invests in emerging entrepreneurs in Africa who are transforming their communities.

In Africa, there is a tremendous pool of entrepreneurs, business owners, and young people who dream of making money and serving their communities but who are struggling to find the resources and support to reach their full potential.

Zoona offers entrepreneurs an opportunity to build their own businesses and create wealth and employment through mobile payment solutions, financial services, business management tools and support.

The network of Zoona outlets in urban and rural areas enables unbanked and financially excluded individuals the ability to transact in an easy, quick and safe manner with family, friends, and other service providers. This is a step change improvement in countries like Zambia, where the majority of transactions are still conducted in cash and are thus inefficient, insecure, and expensive. Zoona's unique model of enabling emerging entrepreneurs to provide mobile money services to consumers has the potential to significantly push the boundaries of financial inclusion in Africa.

About Zambia

  • $1,800
    Average annual income
  • 7
    View loans »
    Zambia Loans Fundraising
  • $857,225
    Funds lent in using Kiva
  • 5,259.5
    Zambia Kwacha (ZMK) = $1 USD
Ended with Loss - Currency Exchange Loss learn more
A loan of $4,950 helped Florence to add on to her small working capital so that she can be able to serve all the customers that come to her shop.
99% repaid
Repayment Term
38 months (Additional Information)
Repayment Schedule
At end of term
Apr 11, 2012
Apr 18, 2012
Currency Exchange Loss:
Aug 17, 2014