Gladys is a single woman. She describes herself as ambitious. She operates a beauty salon where she provides services of plaiting and blowdrying and also sells hair oil. She has been involved in this business for four years and employs two staff members. Her business is located in a convenient and conducive area. She describes her biggest business challenge to be inadequate labour.
Gladys will use her loan of 20,000 KES to buy weaves, hair oil and braids. Her business goal is to run at least two salons within the next five years.