Susan, 36 years old, is a single mother with three children ranging from five months to 21 years old. She describes herself as an efficient and hardworking woman. She sells medicine and provides maternity services to frequent customers. She has one employee and has been in this business for seven years. Her business challenge is insufficient funds for improving the pharmacy. She will use this loan of KES 20,000 to buy more medicine. Susan dreams of expanding her business and hopes that it will be the most preferred among the others by the customers in the area.