Kiva conducts regular, ongoing monitoring of all Field Partners, but only posts status updates here in response to relevant, major changes at the partner.

Partner Description:

SEF International extends financial services to Armenian entrepreneurs to fund their small businesses and improve their lives. Through its partnership with Kiva, the organization is able to create sustainable jobs and build brighter futures for families and children.

SEF International is a microfinance subsidiary of World Vision International. Since 2009, it has been overseen by VisionFund, and regulated by the Central Bank of Republic of Armenia since 2003.

Currently, SEF operates through branch offices in two branches at Yerevan, Gyumri, Sisian, Goris, Talin, Armavir, Artashat, Kapan ,Ijevan, Vanadzor, Masis, Ejmiatsin, Stepanavan, Yeghegnadzor and Meghri. The majority of SEF clients are located in Armenia’s poorest rural communities. Accordingly, the organization offers a variety of loan products for farmers, urban businesses, start up and non-formal businesses and consumers focused on improving quality of life for children.

Performance Goals

As a socially-responsible organization, SEF has established a set of operating goals, social performance requirements, sustainability targets and risk restrictions.

From a social impact perspective, SEF has delivered visible results since its founding. In total, it has extended more than $74 million in loans to more than 74,000 clients. It has also created and sustained over 64,000 jobs and positively impacted 109,000 children.

As both a large network and microfinance institution, SEF is guided by two sets of targets: financial sustainability and social performance. However, as a lending institution, it is limited by a number of risk factors. Its performance is a product of three factors:

1) Social performance: SEF has set the following targets to fulfill its social performance commitments:

- % of female clients: 51%

- Geographic reach to World Vision Area Development Programs: 77%

- # of children impacted: No less than the number of loans made

- Average loan size: Below US$1,100 to continue targeting low-income populations

2) Financial sustainability

3) Risk Factors: In its operations, SEF encounters a number of risks, including critical operational risks, market risks and credit risks.

Other Social Activities

SEF International UCO | LTD in conjunction with "CANDLE" launched charity program, which is made ​​with  the Internet site The most important mission of the program is to make education accessible to everyone. With the help of SEF, Armenian videos which are made based on English video versions are currently available to everyone (   Thanks to these educational videos simple and educational materials are accessible to everyone.

Team and Honors

SEF’s team includes more than 225 experienced professionals. Its management continuously promotes and contributes to the development of its employees.

For achievements in performance, processes and culture, SEF received two merit awards from CGAP for financial transparency. For completing MIX’s social performance desk review process and successfully meeting all 2013 S.T.A.R. requirements, SEF received the S.T.A.R award in November, 2013.

Repayment Performance on Kiva

    This Field Partner All Kiva Partners
  Start Date On Kiva May 25, 2010 Oct 12, 2005
Total Loans $10,638,000 $997,048,975
Amount of raised Inactive loans $0 $349,650
Number of raised Inactive loans 0 389
Amount of Paying Back Loans $3,165,350 $147,582,000
Number of Paying Back Loans 1,946 185,745
Amount of Ended Loans $7,472,650 $849,117,325
Number of Ended Loans 4,041 1,070,089
Delinquency Rate 2.11% 8.66%
Amount in Arrears $43,578 $8,223,432
Outstanding Portfolio $2,067,030 $94,946,850
Number of Loans Delinquent 69 21,206
Default Rate 0.03% 1.40%
Amount of Ended Loans Defaulted $1,899 $11,923,837
Number of Ended Loans Defaulted 1 34,331
Currency Exchange Loss Rate 0.19% 0.45%
Amount of Currency Exchange Loss $20,456 $4,519,918
Refund Rate 0.15% 0.60%
Amount of Refunded Loans $16,450 $5,985,075
Number of Refunded Loans 10 6,003

Loan Characteristics On Kiva

    This Field Partner All Kiva Partners
  Loans to Women Borrowers 64.32% 75.52%
Average Loan Size $1,777 $398
Average Individual Loan Size $1,777 $627
Average Group Loan Size $0 $1,756
Average number of borrowers per group 0 7.7
Average GDP per capita (PPP) in local country $6,300 $5,870
Average Loan Size / GDP per capita (PPP) 28.20% 6.78%
Average Time to Fund a Loan 17.41 days 6.92 days
Average Dollars Raised Per Day Per Loan $102.03 $57.53
  Average Loan Term 27.86 months 11.13 months

Journaling Performance on Kiva

    This Field Partner All Kiva Partners
  Total Journals 4,454 521,350
  Journaling Rate 99.40% 41.20%
  Average Number of Comments Per Journal 0.01 0.05
  Average Number of Recommendations Per Journal 0.00 1.14

Borrowing Cost Comparison (based on 2015 data)

    This Field Partner Median for MFI's in Country All Kiva Partners
  Average Cost to Borrower 28% PY 23.00% PY 26.33% PY
  Profitability (return on assets) 2.5% 3.1% -1.15%
  Average Loan Size (% of per capita income) 27.30% 35.00% 16.31%

Country Fast Facts

Field Partner Staff

Susanna Alexanyan
Anna Ghazaryan
Avet Harutyunyan
Arsen Kuchukyan
Hayk Minasyan
Irina Ohanyan
Levon Rapyan
Amy Williams